Terms of Use

Effective Date: January 1, 2026

Last Updated: October 26, 2026

1. Contractual Relationship

These Terms of Use ("Terms") govern your access or use of the applications (including the Conetus mobile app), websites, content, products, and services (the "Services" as more fully defined below in Section 2) made available to you by Conetus Technologies Limited, a company incorporated in Nigeria, and its parents, subsidiaries, representatives, affiliates, agents (collectively, "Conetus").

PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND CONETUS.

In these Terms, the words "including" and "include" mean "including but not limited to."

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Conetus may immediately terminate these Terms or any Services with respect to you or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

2. The Services

The Services includes being a community-driven platform designed to link and unite service providers, customers, and job seekers in their local area. We empower service providers by enabling them to build professional profiles, manage customer relationships, and showcase authentic reviews. Simultaneously, it acts as a centralized hub for locals to post and discover new job opportunities, places, and events.

The Services include:

• A directory of service providers and their business listings, showcases, and reviews (Section 4)
• A business dashboard with customer management, job tracking, and insights (Section 5)
• A public jobs and openings feed (Section 7)
• Discover listings for places and events (Section 8)
• Provider requests that are matched to relevant providers (Section 11)
• Private in-app messages between users (Section 12) and TownTalk, a public chat room for each Nigerian state (Section 13)
• Conai, an AI assistant, and AI tools that read flyers and screenshots into a form (Section 16)
• Free and paid plans, paid listings, and a referral program (Sections 14 and 15)

We serve as a technology platform that facilitates discovery, visibility, customer management tools for service providers, and a space to post and find local jobs, openings, places, and events. We do not provide, control, employ, or guarantee the quality, safety, or legality of services offered by providers, of jobs posted by users, or of places and events listed by users. Conetus is not an employer, recruitment agency, or party to any arrangement between users.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You must agree to these Terms and our Privacy Policy to create an account
• Some features, such as posting listings, sending messages, and joining TownTalk, require a verified email address
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your account
• Providing false or misleading information may result in account suspension

4. Business Listings, Listing Fee & Verified Badge

Service providers can register a business on Conetus so that it appears in the provider directory and can be found by customers. Registering a business requires at least one showcase item and is subject to a one-off listing fee. The listing fee is currently ₦5,000 (an early-adopter price; the standard fee is ₦10,000). The fee that applies to you is always shown before you pay.

• The listing fee can be paid with Referral Credit (Section 14) or by bank transfer. Bank transfer is not offered in the Conetus iOS app
• Every business listing is reviewed by our team before it goes live. A bank transfer is confirmed as part of that review, and we may approve or reject a listing at our discretion
• The listing fee is non-refundable once your listing has been approved. If we reject your listing, a fee paid with Referral Credit is returned to your Referral Credit balance, and a fee paid by bank transfer is refunded to you by our team once we have confirmed it was received
• Your primary business location is included in the listing. Additional locations are a separate paid feature (Section 9)

The Verified badge

A paid business listing includes a "Verified" badge shown on your provider card and profile for three (3) months, counted from the day your listing is approved. While you hold the badge you may display up to nine (9) showcase items instead of three (3); a paid listing may include up to nine when it is first submitted. When the badge period ends the badge is removed automatically and you cannot add showcase items beyond the standard allowance, but items already on your profile stay up; your listing itself stays live. Conetus may also grant, extend, or remove the badge at its discretion, including where we believe a listing is inaccurate or breaches these Terms.

The Verified badge means only that Conetus has reviewed the listing and its payment. It is not an endorsement, licence, or certification of the provider, and it is not a guarantee of the quality, safety, pricing, legality, or timeliness of any work the provider does. Always use your own judgement before hiring anyone.

5. Dashboard & Customer Management (CRM)

Service providers on the Business plan (including during the Business free trial) have access to a dashboard with tools to store customer information and track the jobs they carry out for their own customers including customer names and phone numbers, and each job's service type, description, due date, progress status, and amount charged, together with insights derived from those records. These private work records are separate from the public job postings described in Section 7.

• You are solely responsible for the data you collect and store
• You agree to obtain necessary consent from customers before storing their data
• You agree to obtain only necessary and useful information from customers
• You must not use customer data for unlawful, harmful, or unsolicited activities
• Customer and job-tracking records in your dashboard are private and visible only to you, except that a job's tracking link (see below) shows that job to anyone who has the link; Conetus is not responsible for how providers use customer data

You can share a live tracking link for a job with your customer so they can follow its progress without an account. Anyone who has the link can view that job's details and status, so share it only with the customer concerned and do not put sensitive information in a job's description.

6. Service Provider Obligations

• Provide accurate business and portfolio information
• Deliver services honestly and professionally
• Do not misrepresent skills, experience, or past work
• Do not display or claim a Verified badge, or any other Conetus status, that Conetus has not given you
• Comply with all applicable laws and regulations

7. Job & Opening Postings

Signed-in users can post public jobs and openings to the Conetus jobs feed, either for themselves or on behalf of someone else. These public postings are different from the private dashboard work records in Section 5. To keep this a safe space for job seekers, every post is reviewed by our team before it appears publicly.

Posting a job costs a fee, currently ₦5,000, paid with Referral Credit or by bank transfer when you submit the posting. Once approved, a posting stays on the jobs feed for 30 days. You can mark a live posting as filled at any time, and you can ask to renew a posting near or after the end of its 30 days at half the posting fee (Section 15).

• You must have a valid account on Conetus to post a job or opening
• If you post on behalf of someone else, you confirm you have their permission to share the role and any contact details you provide
• Listings must be genuine, lawful, accurate, and not misleading. Do not post fake roles, scams, pyramids or "get-rich-quick" schemes, requests for upfront payment from applicants, or any role that is discriminatory, unsafe, or illegal
• Approved postings including the contact details you provide are publicly visible. Do not include sensitive personal information you would not want shown publicly
• For roles paying ₦150,000 or more a month, the contact details and application instructions are shown only to users on a paid plan (Pro or Business) and to the person who posted the role. The rest of the posting, including its pay, stays public. Contact details written into the job description itself are hidden from other users too
• We may approve, reject, edit, or remove any posting at our discretion, and we do not verify employers, vet applicants, or guarantee that any posting is legitimate or that a role will be filled
• If you upload a job flyer or screenshot, we may use AI to read it and pre-fill the form (Section 16). You are responsible for checking and correcting the details before you submit

While Conetus reviews and approves every job posting before it becomes visible on the platform, we cannot guarantee the actions or intentions of every individual or organization outside the platform. To improve safety, we review job details, remove suspicious listings where identified, and encourage users to report any job that appears fraudulent or unsafe.

Applicants should always exercise caution. In addition to never paying to apply for a job and protecting your personal information, we advise you to:

• Research the employer before attending any interview
• Avoid interviews in isolated or unfamiliar locations
• Inform a trusted person about your whereabouts
• Be cautious of jobs that request money, personal financial information, or other unusual requirements

Our goal is to build a trusted local marketplace, and we continuously improve our verification and moderation processes to make Conetus as safe as possible for everyone.

8. Discover: Places & Events

Signed-in users with a verified email can list a place (such as a shop, restaurant, or venue) or an event on Discover. Listing a place or an event costs a fee, which is shown before you pay and can be paid with Referral Credit or by bank transfer. Every listing is reviewed by our team, and a bank transfer is confirmed, before it goes live.

• An approved place listing stays listed until it is removed by you or by us
• An approved event listing stays on Discover for 30 days, and can be renewed for another 30 days at half the listing fee
• You must have the right to list the place or event, and the details, photos, and flyers you provide must be accurate and lawful. Approved listings, including the contact details you provide, are publicly visible
• Conetus does not organise, host, or guarantee any place or event listed on Discover, and is not responsible for entry, ticketing, safety, cancellations, or changes made by the organiser

9. Additional Business Locations

A business can ask to appear in additional locations (for example, a branch in another state) beyond its primary location. Each additional location is a paid feature, currently ₦5,000 for 30 days from approval, renewable for a further 30 days at ₦2,500, up to five additional locations per business. Requests are paid with Referral Credit or by bank transfer and are reviewed by our team before the location goes live. When a location's period ends and it is not renewed, the business stops appearing in that location.

10. Reviews, Content & Profile Views

Reviews and ratings are submitted by users and reflect their individual experiences. By submitting content (including reviews, photos, listings, messages, and TownTalk posts), you grant Conetus the right to display and use it on the platform.

• You must not post false, misleading, or harmful reviews
• You may choose to post a review anonymously. Your name is then not shown on the review, but the review remains linked to your account so that you can manage it and we can act on misuse
• We reserve the right to remove content that violates our guidelines

Conetus counts how many times listings (business profiles, places, events, and jobs) are viewed. We may show owners how many people viewed their listing, and may show a public badge (such as "Popular this week") on listings that receive a high number of views. View counts are estimates and are not a guarantee of customers, enquiries, or sales.

11. Provider Requests & Connecting with Providers

Users on a paid plan (Pro or Business) can submit a request describing a service they need (for example, the service type, your location, a description, and a contact number or WhatsApp). When you submit a request, you ask us to share it including the contact details you provide with matching service providers so they can respond to you. Requests are matched to service providers on the Pro or Business plan. Providers may contact you directly using the details in your request.

• By submitting a request, you consent to your request details and contact information being sent to relevant providers by email and push notification and shown to them on the platform
• Only include contact details you are comfortable sharing with providers, and do not include sensitive personal or financial information in a request or response
• Conetus does not control, vet every response, or guarantee that you will receive a response, that any provider is available, or the quality, safety, pricing, or legality of any service offered
• Providers are responsible for their own responses and for contacting requesters only in connection with the request submitted
• Any arrangement, payment, or service that results from a request is solely between you and the provider; Conetus is not a party to it

12. In-App Messages

The Conetus mobile app lets customers send private messages to businesses listed on Conetus. Before your first message you must agree to our messaging rules: messages are for genuine enquiries, and harassment, hate, scams, and sexual content are not allowed.

• Messages are checked automatically for prohibited language, and limits apply to how many messages and new conversations you can start in a period
• You can report a message or conversation and block a user. Blocked users can no longer message you
• We review reports and may remove content, suspend your ability to send messages and post in TownTalk, or close your account if you break these rules
• When you message a business, whoever manages that business on Conetus can read the conversation

13. TownTalk

TownTalk is a public chat room for each Nigerian state, available in the Conetus mobile app to users with a verified email. You join the room for the state on your profile and can only post in that room. Messages in a room can be read by other Conetus users and are shown with your TownTalk username, not your name or email address.

Community rules

To join TownTalk you must choose a username and agree to these community rules:

• Be a good neighbour — no harassment, hate or threats
• No scams. Never ask for money before an inspection or delivery
• No sexual or violent content
• Keep adverts to pinned announcements
• Use @all only for what everyone in the state needs to know

• Usernames must not impersonate Conetus, its staff, or any other person, and can be changed once every 30 days
• You can send text and reply to other messages. Photos can be sent by members on the Pro or Business plan
• You can add emoji reactions to messages. Your reactions are visible to the room and shown with your username
• An "@all" mention sends a push notification to everyone in that state's room. It is rate-limited, and misusing it is a breach of the community rules
• You can report a message or pinned announcement, and mute or block other members. A message reported by several members may be hidden automatically while we review it
• We review reports and may delete messages, take down announcements, stop a member posting for a period (a mute), suspend a member from all chat, or close an account
• Messages and photos in TownTalk are automatically deleted after 30 days
• TownTalk may send push notifications, for example when someone replies to you, when the room is active, when someone uses "@all", or when an announcement is pinned. You can turn TownTalk notifications off in Settings

Pinned announcements

Any member can pay to pin an announcement to the top of their state's room for a chosen number of days, up to 14 days. The price depends on the size of the room and the duration, and is shown before you pay. Announcements are paid with Referral Credit or by bank transfer (bank transfer is not offered in the iOS app) and are reviewed by our team before they are pinned; the paid days start when the announcement is approved. When an announcement is pinned, members of the room may receive a push notification about it. A room has a limited number of pin slots. If we do not approve an announcement paid with Referral Credit, the credit is returned to your balance. We may take down a pinned announcement that breaches these Terms without a refund.

14. Referral Program & Referral Credit

Conetus may offer a referral program that lets users share a unique referral code and earn "Referral Credit" when a new user signs up using that code, verifies their email, and the referral is approved by us.

• Referral Credit is a non-cash, promotional credit. It has no cash value, cannot be withdrawn, transferred, or exchanged for money, and can only be applied toward eligible Conetus charges, such as subscriptions, business listing fees, job postings, Discover listings, additional locations, renewals, and TownTalk pinned announcements
• Referrals require our review and approval before credit is awarded. We may decline or reverse credit for referrals we believe are fraudulent, self-referrals, duplicates, or otherwise abusive
• You must not generate referrals through spam, misleading claims, fake accounts, or any deceptive means
• We may change, suspend, or end the referral program, or adjust the credit amount and rules, at any time

15. Subscriptions, Plans, Fees & Payments

Conetus offers a free plan and paid plans (Pro and Business) with additional features. Some features are subject to usage limits for example, the free plan allows providers to add up to 3 showcase items only and gives limited access to Conai, after which you may need to upgrade to continue. Applying to jobs that pay ₦150,000 or more a month requires a paid plan (Section 7). Business is available to users who own a business on Conetus, and each account may take a one-off 14-day free trial of Business.

• Plan features, usage limits, and prices are described on the platform and may change. We will make reasonable efforts to communicate material changes
• Paid plans are bought for a fixed period (monthly, quarterly, or annually) and do not renew automatically. Renewing early adds the new period to the time you have left. If you do not renew, your paid features continue for a short grace period after the period ends and your account then returns to the free plan
• Subscriptions and other fees (business listing fees, job postings, Discover listings, additional locations, renewals, and pinned announcements) are paid with Referral Credit or by bank transfer to Conetus Technologies Limited. Applicable fees will be shown before you pay. Referral Credit is applied immediately; a bank transfer takes effect once our team has confirmed it
• Some payment options, including bank transfer and, in some cases, subscriptions, are not available in the Conetus iOS app
• Unless stated otherwise in these Terms or required by law, fees are non-refundable once a billing period has begun or, for a paid listing, once the listing has been approved, including if you later close or remove it or it is removed for breaching these Terms
• If we do not approve a paid job posting, Discover listing, additional location, or renewal, contact us at hello@conetus.space about the payment you made
• We may modify, limit, or discontinue plans or features at any time as described in Section 18

16. Conai (AI Assistant) & AI Features

Conai is an AI-powered assistant that helps you discover providers and jobs. Responses are generated automatically and may be inaccurate or incomplete. Conai is provided for convenience only and is not professional advice; verify important information independently before relying on it. We may limit Conai usage by plan and may change or discontinue the feature at any time with sufficient notice to users. Users will be notified by email in advance of the change.

When you post a job or an event, you can upload a flyer or screenshot and let AI read it to pre-fill the form. The suggested details may be wrong or incomplete, and you remain responsible for everything you submit. Conai and these features are powered by a third-party AI provider, and daily usage limits apply.

17. Prohibited Activities

• Fraud, scams, or deceptive practices
• Posting fake, misleading, or fraudulent job listings
• Posting fake or misleading business, place, or event listings
• Requesting payment or fees from job applicants
• Impersonation of individuals or businesses
• Abuse, harassment, or harmful behaviour
• Hate, threats, sexual or violent content in messages, TownTalk, or any other content
• Spam, including unsolicited adverts in messages or TownTalk and misuse of "@all" mentions
• Getting around a block, mute, or suspension, including by creating another account
• Manipulating reviews, view counts, referrals, or badges
• Unauthorized use of the platform or data scraping

18. Termination

We may at any time suspend your use of its services in any of the following situations:

• We have concerns about the security of the Site
• We suspect that your access to the Services has been used fraudulently or in an unauthorized way
• You have breached these Terms, including the messaging or TownTalk community rules
• There are legal or regulatory obligations we must meet

We may give you advance notice of any suspension and tell you why. However, we will not do so if this compromises our reasonable security measures or it is unlawful to do this. Occasionally we may not be able to contact you to give you advance notice. If you have entered incorrect log-in details on the Platform on several occasions, we will suspend your access to the Services. If this happens, you can reset your log-in details within the Platform. Otherwise, you will need to reach us on hello@conetus.space.

You can ask us to delete your account at any time from the app or at conetus.space/delete-account. Unused Referral Credit and any remaining paid period or listing time are lost when your account is deleted. How we handle your data when you delete your account is described in our Privacy Policy.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES, REGARDLESS OF ANY LEGAL THEORY, WITHOUT REGARD TO WHETHER THE COMPANY HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES.

Conetus is not a party to any transaction, employment relationship, or arrangement between users including between service providers and customers, between job posters and applicants, between place or event organisers and visitors, or between members of TownTalk. We are not liable for any disputes, losses, damage, or claims arising from these interactions, including where a provider carries a Verified badge.

Nothing in these Agreements removes or limits the Company's liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence.

20. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

21. Dispute Resolution

• The validity, construction and performance of this Agreement shall be governed by the laws of the Federal Republic of Nigeria
• Parties shall use their best endeavours to amicably settle any dispute or difference of opinion arising from or in connection with this Agreement through mutual discussions
• Where the Parties are unable to resolve the dispute through mutual discussions, the dispute or difference of opinion shall be referred to mediation conducted by their legal representatives or financial auditors, where financial matters are involved. Failing which the dispute shall finally be referred to arbitration in accordance with the Arbitration and Conciliation Act Cap. A18, Laws of the Federation of Nigeria 2023, or any amendment thereto
• The place of arbitration shall be Abuja, Nigeria and there shall be a sole arbitrator who shall be appointed jointly by the parties. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the Chief Judge of the F.C.T High will appoint the Arbitrator
• The language to be used in the arbitral proceedings shall be English. The arbitral award shall be final and binding between the Parties. The reference of any dispute to arbitration shall not prevent the Parties from seeking any form of protective reliefs/injunctions/ specific performance from a court of law via motion or other originating processes for the protection of any res pending the constitution of the Arbitral Panel and/or final award

22. Changes to These Terms

We reserve the right to modify and update these Terms of Use at any time, effective upon posting of an updated version of this agreement on the platform. When we do, we will send you an email to notify you. Continued use of the platform indicates acceptance of any changes.

23. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Mobile Application or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Mobile Application and its Services.

24. Contact

Email: hello@conetus.space