Frequently Asked Questions
Everything you need to know about using Conetus — for users, service providers, and everyone in between.
General
What is Conetus?
Conetus is a platform that helps people discover trusted service providers, businesses, jobs, places and events in their community. Whether you're looking for a plumber, fashion designer, electrician, tutor, your next job opportunity, somewhere to go out or something to do this weekend, Conetus makes it easier to find them.
Is Conetus free?
Yes. Joining Conetus and using its core features is free, and a free plan will always be available. If you want more, there are two optional paid plans: Pro at ₦3,000 a month, and Business at ₦9,000 a month for service providers.
Where is Conetus available?
We're currently growing our community in Kubwa and Gwarinpa, Abuja, and will gradually expand to more communities across Nigeria.
How do I sign up?
Simply visit www.conetus.space.
Create an account and choose whether you're joining as a service provider or a user.
For Service Providers
Why should I join Conetus?
Conetus helps your business become easier to discover and easier to trust. You get:
- A professional business profile, with a Verified badge for your first 3 months
- A shareable digital portfolio
- Customer reviews and ratings
- Photo gallery for your work
- Verification badges
- Customer requests from nearby communities
- Referral rewards
What is a Business Portfolio?
Your Business Portfolio is your digital business profile. It contains:
- Business information
- Services you offer
- Photos of your work
- Contact information
- Customer reviews
- Verification status
Think of it as your digital business card that you can share with anyone.
Can I edit my profile?
Yes. You can update your business information, services, photos, contact details, and other information at any time.
How do customers contact me?
Customers can contact you directly using the WhatsApp number or Instagram account you've added to your profile.
How do I get more customers?
To increase your chances of getting discovered:
- Upload quality photos on your showcase
- Keep your information updated
- Ask customers to leave reviews
- Share your profile link
How do reviews work?
Customers who have an account on Conetus can leave ratings and reviews after using your service.
More positive reviews help build trust and make your business more attractive to future customers.
Can I share my profile?
Absolutely. Every provider has a unique profile link that can be shared on:
- TikTok
- X
- Business cards
- Flyers
How do I become verified?
Providers go through a verification process before receiving a verification badge.
Verification helps customers trust your business.
Can I receive customer requests?
Yes. Customers can submit service requests, and matching providers receive notifications so they can respond.
Referral Program
How does the referral program work?
Each user receives a unique referral code.
When someone signs up using your code and their account is approved, you earn referral credit.
How much do I earn?
Providers earn ₦200 referral credit for every approved provider they refer.
Referral credit can only be used towards Conetus subscriptions and premium features.
Can I withdraw my referral earnings?
No. Referral credits are not cash and cannot be withdrawn. They can only be used on Conetus.
When do I receive my referral credit?
Credits are added after the referred account has been reviewed and approved by our team.
For Users
Why should I use Conetus?
Instead of asking around or spending transport money searching for businesses, Conetus helps you:
- Discover trusted providers nearby
- Read customer reviews
- View previous work
- Contact providers directly
- Submit one request and receive multiple responses
- Find jobs and opportunities
- Discover places to visit and events near you
Do I have to pay to contact providers?
No. You can contact providers directly using the information on their profile.
Can I leave reviews?
Yes. After using a provider, you can rate and review your experience to help others make informed decisions.
How does Provider Request work?
Instead of contacting providers one by one, you can submit one request.
Matching providers receive your request and can respond directly.
Can I find jobs on Conetus?
Yes. Conetus includes a jobs section where users can browse approved opportunities in their community.
Can I find places and events on Conetus?
Yes. Discover, in the Conetus app, lists places worth visiting — restaurants, hotels, gyms, salons, parks and more — and the concerts, conferences, parties and community events happening near you. Every listing is reviewed before it goes live.
Can I list my place or event?
Yes. You can add a place or an event from the Conetus app. Listing a place costs ₦10,000 once and it stays listed; listing an event costs ₦15,000 and it runs for 30 days. Both prices are early-adopter rates. We review every listing, and its payment, before it goes live.
Conai (AI Assistant)
What is Conai?
Conai is Conetus' AI assistant.
It helps you discover providers and jobs simply by chatting naturally.
Safety & Trust
Does Conetus employ service providers?
No. Service providers operate their own independent businesses. Conetus simply helps connect users with providers.
Does Conetus guarantee the quality of services?
We encourage users to review providers and we verify provider information where applicable.
However, customers should still exercise their own judgment before hiring.
What happens if I have a problem with a provider?
You can report inappropriate behaviour or suspicious activity to our support team for investigation.
Subscription
Will Conetus remain free?
Yes. A free plan will always be available. Pro and Business are optional upgrades for people who want more.
What do I get with Pro?
Everything in the free plan, plus:
- Apply to well-paid jobs — ₦150,000+ a month
- Get matched to customer requests near you, with an email each time
- Send provider requests — we find and email providers for you
- Unlimited showcase items
- Unlimited access to Conai, your AI assistant
How much does Pro cost?
Pro costs ₦3,000 a month. You can also pay ahead and save: ₦8,200 for three months, or ₦30,000 for a full year (two months free). Plans don't renew automatically — you pay for each period with Referral Credit or by bank transfer.
Why can't I see the contact details on some jobs?
Jobs that pay ₦150,000 or more a month are a Pro feature. Everyone can see the role and its pay, but the contact details and how to apply are shown only to Pro and Business members.
What is the Business plan?
Business is for service providers who want to run their work on Conetus, not just get found. It costs ₦9,000 a month and includes everything in Pro, plus:
- Business dashboard & customer management (CRM)
- Job pipeline with live customer tracking links
- Revenue tracking on every job
- Insights: top services, repeat customers, completion rate
- Profile views: see how many people looked at your business each week
If you own a business on Conetus, you can try it free for 14 days.
One Last Thing
Why should I join Conetus now?
Whether you're a business looking for more visibility or someone searching for trusted services, opportunities and things to do, joining early gives you a head start as Conetus expands across Nigeria.